Privacy Policy

2. Information We May Collect

Depending on how you interact with us, we may collect the following information:

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically:

• IP address & approximate location
• Browser type, device type & operating system
• Language preferences
• Pages visited & time spent on pages
• Referring website & interaction timestamps
• Technical error information

This information is utilized solely to maintain website functionality, security, performance, and operational analytics.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to remember preferences, analyze visitor navigation, maintain security, and improve performance. You may control cookies through your web browser preferences. Disabling certain cookies may affect specific interactive features.

5. Why We Collect Personal Data

We use personal information for legitimate business purposes:

• Responding to Enquiries: Answering product questions, sending catalogues, responding to B2B requests.
• Providing Quotations: Calculating freight rates, understanding technical specs, issuing proforma invoices.
• Processing Orders: Manufacturing coordination, packaging, container loading, and customs export filings.
• Customer & Business Communication: Production progress, sample dispatches, shipping trackings, and support.
• Website Security & Improvement: Fraud prevention, cyber incident investigation, and UX optimization.

6. Legal Basis and Consent

We process data on bases of consent, pre-contractual steps taken at your request, contractual performance, legal obligations, and legitimate commercial interests permitted under applicable law. You may withdraw consent at any time, which will not invalidate prior lawful processing.

7. Information Provided Through Contact Forms

Data submitted via our Request a Quote (RFQ) or Line Sheet forms is strictly utilized to evaluate your wholesale procurement inquiry, compile custom proformas, and follow up regarding commercial arrangements.

8. Wholesale and Export Transactions

For cross-border shipments, buyer company credentials, VAT/EIN, consignee address, and customs clearance paperwork are shared with shipping lines, port customs authorities, and freight forwarders strictly as necessary to execute the cargo dispatch.

9. Sharing of Personal Information

We do not sell personal data. We share necessary operational data only with trusted partners:

• Logistics & Carriers: Sea freight lines, air forwarders, express couriers, customs brokers.
• Banking & Payment Gateways: For verified wire settlements, letter of credit execution, refunds.
• Technology Providers: Secure hosting, encrypted email infrastructure, cloud backup.
• Professional Advisors: Chartered accountants, export auditors, trade compliance counsels.
• Statutory Authorities: Indian Customs, DGFT, GST portal, and destination customs authorities when legally required.

10. International Data Transfers

Because our trade network serves global buyers (USA, UK, EU, Australia, Canada), transaction details are transferred across international borders in compliance with India's DPDP Act, 2023 and relevant cross-border trade legalities.

11. Data Retention

Personal and commercial transaction records are retained only for as long as necessary to complete orders, satisfy statutory export taxation guidelines, resolve potential disputes, and maintain regulatory audits. Outdated records are securely purged or anonymized.

12. Data Security

We enforce strict access controls, secure protocols, credential protection, and restricted internal authorizations. While robust safeguards are in place, transmission over the public internet cannot be guaranteed 100% impenetrable.

13. Data Breach

In the event of an identified personal data breach, Shrinath Handicraft will execute containment protocols, forensic investigations, and furnish statutory notifications to the Data Protection Board of India and impacted users within required legal timelines.

14. Your Privacy Rights

Under India's Digital Personal Data Protection (DPDP) Act, you have rights to:

• Request a summary of personal data being processed;
• Request correction or updating of inaccurate information;
• Request erasure of personal data that is no longer necessary;
• Withdraw previously granted consent;
• Register grievances with our designated Grievance Officer;
• Nominate an individual to exercise rights on your behalf in case of incapacity.

15. How to Exercise Your Rights

To submit a privacy or data request, email our compliance desk at export@shrinathhandicraft.com with your identity, order reference, and specific request details.

16. Marketing Communications

You may unsubscribe from new collection announcements or seasonal lookbooks at any time via the opt-out mechanism. Essential transactional emails (invoices, BOL notices) will continue to be transmitted.

17. WhatsApp and Other Communication Channels

Communication over WhatsApp or external messaging platforms is subject to their respective terms and encryption standards. Relevant trade messages are documented internally for accurate order fulfilment.

18. Third-Party Websites

Our platform may reference external carriers, verification bodies, or logistics trackers. We do not control and are not responsible for the privacy practices of external third-party domains.

19. Children's Privacy

Our trade portal caters strictly to corporate buyers, wholesale importers, and adult commercial enterprises. We never deliberately solicit information from minors.

20. Business Information vs. Personal Information

Corporate identifiers (corporate registration, GSTIN, IEC, business tax filings) constitute commercial trade data. Where records pertain to an identifiable sole proprietor or individual, applicable privacy protections apply.

21. Accuracy of Information

Please ensure all supplied corporate addresses, destination port designations, and consignee numbers are maintained accurately to avert shipping misroutings.

22. Changes to This Privacy Policy

Any revisions to our data protection protocols will be published on this page with an updated "Last Updated" timestamp. Continued engagement with our services constitutes acknowledgment of revised terms.

23. Grievance and Privacy Contact

For privacy inquiries, rights enforcement, or statutory complaints, contact our designated officer:

24. Governing Framework

This Policy operates in alignment with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Digital Personal Data Protection Rules, 2025 as notified by the Ministry of Electronics and Information Technology (MeitY), Government of India.